Customers who stay
Customers who are served well stay longer, buy more than one product from you and recommend you.
Behind every product is a person. Saving for a first home. Planning for retirement. Taking out a first loan. Sending money to family. Paying off a credit card.
They trust you to get it right.
Why it matters
Good outcomes are good business.
Consumer Duty isn’t a side project for compliance. It’s how you know whether customers are being served well, and what that is worth to your firm.
Less to put right
Fewer poor outcomes means fewer remediation programmes, one of the biggest avoidable costs a firm carries.
Numbers you can stand behind
Outcomes tracked continuously from data you trust, not in snapshots, so your answer holds when the board or the FCA asks.
Our approach
The first and only fully dedicated Consumer Duty governance product.
One version of the truth
Your products, customer journeys, harms, fair value and complaints data in one place, across the business.
Outcomes traced to data
Trace each outcome your board cares about down to the data that proves it, tailored to your sector.
Spot issues early
Track outcomes continuously, see what is slipping and act faster, with the reasoning recorded.
For every team
Good outcomes are everyone’s work.
Product
Design for the customers you serve and launch with confidence.
Marketing
Deliver communications customers understand the first time.
Operations & service
Spot customers who need more support earlier, across your teams and channels.
Compliance, risk & the board
Evidence and board reporting, ready when asked.
What customers say
“Relace brings the compliance view together with what customers actually experience.”
“It’s almost like a one-stop shop, isn’t it, for everything to do with our firm?”
“This is impressive.”
Everything in one place
Your whole programme, connected and continuously tested.
Eight parts, tailored to your sector and your firm. Start with what you have today and see value from the first week.
01
Product & Target Market
Define every product and its target market, and assess what is in scope and the associated reasoning.
02
Customer Journey Mapping
Map every journey stage-by-stage, both online and offline.
03
Vulnerabilities & Harms
Document, update and monitor foreseeable harms in one register, with new suggestions raised as your offering evolves.
04
Distribution & Responsibility Map
Delineate manufacturers, co-manufacturers and distributors across your chain with clear responsibilities for each party.
05
Product & Fair Value
Assess fair value product-by-product, on an ongoing basis.
06
Outcomes
Monitor how customers fare across products and services, price and value, understanding and support.
07
Complaints
Understand complaint themes, identify recurring issues and link findings to your products, customer journeys and actions.
08
Metrics & Board Reporting
Track performance against sector-specific and product-specific metrics drawn from relevant guidance, through to board reporting.
Security
A safe environment for your records and data.
Your own private space
Every firm's documents are held in their own dedicated storage, and all records are scoped to your organisation.
Encrypted. Kept in the EU.
Your data is encrypted in transit and at rest, and stays in the European Union.
AI that stays inside Relace
Our AI models run on Relace’s own cloud. Your data is never shared with AI providers and never used to train models.
FCA Supercharged Sandbox
Developed within the FCA Supercharged Sandbox.
Relace was selected for Cohort 2 of the FCA Supercharged Sandbox.
What is Relace?
Relace is the regulation platform for financial services firms. Relace Consumer Duty, built for UK firms, is the first and only fully dedicated Consumer Duty governance product.
What is the FCA Consumer Duty?
The Consumer Duty (PRIN 2A) requires FCA-regulated firms to deliver good outcomes for retail customers across four areas: products and services, price and value, consumer understanding, and consumer support. Firms must evidence those outcomes and report on them to their board.
Does Consumer Duty matter if we never deal with retail customers directly?
Often, yes. The Duty reaches along the distribution chain, so firms such as asset managers that never meet the end customer still need to understand the outcomes those customers get. Relace maps your chain and each party’s responsibilities.
How long does it take to get started?
Minutes to hours. Build your firm profile from the FCA Register and Companies House, upload your documents in whatever format they come, and see first results the same day.
Does Relace replace our compliance team?
No. Relace does the analysis and documentation. Your accountable people review, decide and sign off.
What makes Relace different from Consumer Duty consultants?
Relace runs your programme continuously, not as a one-off project. Your assessments, evidence and reporting stay current as your products and the rules change.
Govern well, grow faster
See your Consumer Duty programme in Relace.
Talk to us about your firm, your products and where you want to start.